May 28, 2026
Weekly CX coaching recap
Maya Chen (HAVEN)Alex Rivera (HAVEN)Diane Okafor (MBS)Bruce Whitman (MBS)
Wins
- · CX Action Statement draft endorsed by Bruce
- · Weekly CX meeting cadence locked in
Decisions made
- · Adopt the v2 rally cry language for May all-hands
Blockers
- · MB Connect launch confirmation slipping by ~1 week
Action items
Confirm MB Connect launch date
Diane OkaforJun 4Schedule Quarterly Session 1
Maya ChenJun 6 May 21, 2026
Weekly CX coaching recap
Maya Chen (HAVEN)Diane Okafor (MBS)Priya Shah (MBS)
Wins
- · Co SAT data delivered to HAVEN
- · Steering committee confirmed
Decisions made
- · Defer SLA framework drafting to Phase 3 kickoff
Blockers
- · Customer feedback dataset incomplete for two regions
Action items
Complete feedback collection (EMEA + LATAM)
Priya ShahJun 1