HAVEN is coaching the CX transformation and accountability rhythm. MBS owns technology implementation, integrations, backend configuration, user setup, and internal adoption. These items are tracked here for shared visibility.
| Dependency | MBS Owner | Status | Risk | Target | Last Updated | Notes |
|---|---|---|---|---|---|---|
| MB Connect launch functionality confirmed | Diane Okafor | On Track | Low | 2025-02-25 | 2026-06-01 | Final QA in progress with vendor. |
| Salesforce / SAP integration priorities defined | Ravi Patel | At Risk | Medium | 2025-04-10 | 2026-05-29 | Awaiting prioritization from IT steering. |
| Order intake workflow configured | Diane Okafor | Blocked | High | 2025-05-01 | 2026-05-30 | Dependent on vendor SLA confirmation. |
| Claims visibility workflow configured | Ravi Patel | Not Started | Medium | 2025-06-15 | 2026-05-22 | Scoping session scheduled. |
| Dashboard / reporting views created | Priya Shah | On Track | Low | 2025-07-20 | 2026-05-25 | Mockups under MBS review. |
| Users and permissions configured | Diane Okafor | On Track | Low | 2025-08-05 | 2026-05-25 | Role matrix drafted. |
| Internal user training completed | Diane Okafor | Not Started | Medium | 2025-09-30 | 2026-05-20 | Training plan in design. |