Phase 0 · Jan 15
Client kickoff held
Complete
Phase 1 · Feb 10
MBS CX Steering Committee confirmed
Complete
Phase 1 · Feb 25
Internal rally cry communication live
In Progress
Phase 1 · Mar 22
CX Action Statement finalized
In Progress
Phase 2 · May 12
Quarterly Session 2 facilitated
Upcoming
Phase 2 · May 26
Customer Experience Cycle map approved
Upcoming
Phase 3 · Jul 22
SLA framework v1 drafted
Upcoming
Phase 3 · Sep 15
Pilot workflow live
Upcoming
Phase 4 · Nov 18
CX scorecard framework finalized
Upcoming
Phase 4 · Dec 15
Continuous improvement roadmap delivered
Upcoming
Phase summary
First 30 Days
MB Connect Launch Sprint
3/3
tasks complete
Months 1–3
Foundation & Vision
2/9
tasks complete
Months 4–6
Systems, Standards & CX Cycle
0/4
tasks complete
Months 7–9
Ownership, SLAs & Workflow Redesign
0/3
tasks complete
Months 10–12
Adoption, Measurement & Continuous Improvement
0/3
tasks complete